Shipping policy
1. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or UAE public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.
2. Delivery within the UAE
We currently offer delivery across the United Arab Emirates, subject to courier availability and the delivery address provided at checkout.
Estimated delivery time within the UAE is generally:
2–5 business days after the order has been dispatched.
Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our reasonable control.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other delivery offers. The applicable terms will be displayed on our website or at checkout.
4. Order Tracking
Where tracking is available, a tracking number will be provided after your order has been dispatched.
Customers can use the tracking information provided to monitor the progress of their shipment.
Please allow some time for tracking information to become active after dispatch.
5. Delivery Attempts
Our delivery partner may contact you by phone or message before or during delivery.
Please ensure that your phone number, delivery address, building information, and other contact details are accurate and complete.
If delivery cannot be completed because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply where permitted.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information at checkout.
If an order has not yet been dispatched, please contact us as soon as possible to request an address correction.
Once an order has been dispatched, we may not be able to change the delivery address.
If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange re-delivery. Additional shipping charges may apply where applicable.
7. Delayed or Lost Shipments
We work with third-party shipping providers to deliver orders and make reasonable efforts to ensure timely delivery.
However, delivery may occasionally be delayed due to circumstances outside our control, including severe weather, public holidays, customs procedures, courier disruptions, incorrect address information, or other unforeseen events.
If your order appears to be significantly delayed or lost, please contact us so that we can investigate the shipment with the delivery provider.
Nothing in this policy limits any rights you may have under applicable UAE consumer protection laws.
8. Damaged or Incorrect Orders
Please inspect your package when you receive it.
If your order arrives damaged, incomplete, or different from what you ordered, contact us as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Clear photographs or videos of the package and product, where applicable
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable UAE law.
9. International Shipping
If international shipping is available for selected products, delivery times and shipping costs will be displayed at checkout.
Customers are responsible for providing accurate international delivery information.
Depending on the destination country, customs duties, import taxes, clearance charges, or other local fees may apply. Unless otherwise stated at checkout, such charges are the responsibility of the customer.
International delivery times may vary depending on customs clearance and local courier procedures.
10. Restricted or Undeliverable Locations
We reserve the right to restrict delivery to certain locations where delivery services are unavailable, restricted by law, or otherwise impractical.
If we are unable to deliver an order to the address provided, we will contact the customer regarding the available options.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery partners, business practices, or applicable legal requirements.
The latest version will always be published on our Shopify store.